This lecture was delivered at CCARE Stamford on the 8th of November, 2012.

There is strong scientific evidence which shows that whole-person compassionate care is safer, more effective, achieves better outcomes, saves time, reduces demand, makes work meaningful and costs less. Yet doctors and nurses say "we just don't have time to care". Healthcare has become dehumanised. 

Dr. Youngson draws on Paul Gilbert's model of compassion (2009). Compassion involves the ability to tolerate distress, to stay with the suffering of the patient in the most awful circumstances.